Frequently Asked Questions
Everything you need to know about your Troll Co. order.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard domestic delivery typically takes 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn items. If you need a different size or a refund, please visit our online returns portal to start the process.
How do I know what size to order?
We provide a detailed size guide on every product page. Our apparel generally fits true to size, but we recommend checking the measurements for our hoodies and workwear specifically.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
How should I care for my Troll Co. apparel?
To preserve the quality of the print and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as fast as possible, we have a very small window for changes. Please contact our support team immediately if you need to update your shipping address.